German Speaking Customer Service Advisor

German Speaking Customer Services Advisor

Central Watford

Ongoing Temporary

£12.00ph

The Company

My client a European Head Office of a Retail Group, are currently seeking a German speaking Customer Service Advisor to join them on an ongoing temporary basis.

The Role

A front line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents the company.

Key Responsibilities

Provide quality and personalised responses to a wide variety of customer queries using email, phone and social media channels.

Follow through on and manage all customer contacts, resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.

Make outbound contacts with customers to resolve customer issues

Leave all customers with a good impression of the company.

Liaise with key internal departments where required to ensure a swift resolution of customer problems.

Identify and escalate priority issues, only when other options have been exhausted

Adhere to customer confidentiality guidance and data protection legislation

Work within key targets/ SLAs set by the business

Key Skills, Knowledge & Experience

Fluent German

Experience of front line customer service, ideally in a query based environment (rather than order taking or sales)

An understanding of what makes great customer service and a desire to deliver it

Patience and the ability to empathise and build rapport with customers

Attention to detail and being able to keep track of multiple tasks at once

Good communication skills, with excellent written and spoken English and good listening skills

Educated to at least GCSE (or equivalent) standard in Maths and English

IT literate with good keyboard and internet skills

Happy to work in a rota system, and be able to work weekends and/ or evenings

Experience of working as part of a small dynamic team

+++Please note, there is no on-site parking at this company+++

To apply for this role, please send your CV

Type: 
Temporary
Salary: 
£ 12.00 per hour
Point of contact: 
Temporaries Desk
Reference: 
LRL/SG/HQ00009645
Status: 
0