German Speaking Customer Service Advisor
My client a European Head Office of a Retail Group, are currently seeking a German speaking Customer Service Advisor to join them on an ongoing temporary basis.
A front line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents the company.
Provide quality and personalised responses to a wide variety of customer queries using email, phone and social media channels.
Follow through on and manage all customer contacts, resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.
Make outbound contacts with customers to resolve customer issues
Leave all customers with a good impression of the company.
Liaise with key internal departments where required to ensure a swift resolution of customer problems.
Identify and escalate priority issues, only when other options have been exhausted
Adhere to customer confidentiality guidance and data protection legislation
Work within key targets/ SLAs set by the business
Key Skills, Knowledge & Experience
Experience of front line customer service, ideally in a query based environment (rather than order taking or sales)
An understanding of what makes great customer service and a desire to deliver it
Patience and the ability to empathise and build rapport with customers
Attention to detail and being able to keep track of multiple tasks at once
Good communication skills, with excellent written and spoken English and good listening skills
Educated to at least GCSE (or equivalent) standard in Maths and English
IT literate with good keyboard and internet skills
Happy to work in a rota system, and be able to work weekends and/ or evenings
Experience of working as part of a small dynamic team
+++Please note, there is no on-site parking at this company+++
To apply for this role, please send your CV