Customer Service Co-ordinator

Customer Service Co-ordinator

Hemel Hempstead

£19,570pa  37.5 hour week

Our client is a well-respected designer and manufacturer of commercial and high end residential wallcoverings.  The company is well established in both the UK market and overseas.  Passionate about customer service, they are committed to long term relationships with their customers and employees, who are empowered to take responsibility for their individual contributions to the Company’s success.  

Main Aim of the Job

To ensure all customer orders, enquiries and queries are dealt with efficiently and accurately so that customers receive the best customer service and that all sales and marketing opportunities are fully exploited from all customer contact, promoting best possible perception at all times.         

Principal Performance Objectives   

  • To ensure all phone calls are answered promptly, courteously and positively.
  • To process all customer orders and enquiries efficiently and accurately.
  • To identify and develop sales opportunities
  • To uncover current market information on incoming calls
  • To ensure all leads followed up or are passed to appropriate contacts
  • To undertake pro-active calling of current literature holders and contractors in a bid to update and uncover sales opportunities.
  • To propose solutions and ideas to resolve customer problems.
  • To provide agreed levels of support to all Field Sales staff.
  • To develop rapports with all internal departments to improve the effectiveness of Company's offer to their customers.
  • To continually seek to improve the efficiency of our operations whilst improving our customer service.
  • To develop rapports with external customers to improve the effectiveness of the company's offer to their customers and to encourage regular contact between you and the customers on your areas.
  • To be alert to changes in customer activity and/or attitude and advise colleagues/investigate as appropriate.
  • To manage the supply of stock to specific projects so that the customer is satisfied and Company stock levels are not compromised.
  • To follow up quotes and leads you have generated to ensure Company win the business (not cold calling)         

Essential Baseline Work Experience  

Would most likely to have worked in a high transaction environment involving dealing with sales and/or service issues with external customers, preferably with repeat customers.  

Personal attributes  

  • A passion for customer service getting a result for the customer.
  • Attention to detail
  • Ability to manage own time/prioritise
  • Communication skills
  • Listening skills
  • Ability and confidence to make sound commercial decisions
  • Ability to use initiative
  • Ability to think on feet
  • Problem solving
  • Team player
Hemel Hempstead
Point of contact: 
John Foley
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